Sales and marketing are two essential parts of any business. Most of the organizations hire marketing and sales agents to run their campaigns and get successful leads. Then it is crucial to monitor the progress of your agents and understanding clients’ information.
Managers record and track calls of their sales and marketing agents to check the behaviour of their agents and responses of the clients.
What are Call Tracking Software?
Multiple solutions are there to provide tools for call tracking and recording. Most of the CRM, Sales, and Marketing applications have integrated calling tracking tools. However, there are specific applications designed for such purpose only. These apps are known as Call Tracking Software.
These applications allow managers to track calls and messages to monitor the performance of their agents. They follow numbers to get information about people who visit their websites.
Best Call Tracking Software
Here is the list of Best Call Tracking Software that are offering advanced tools for call tracking and other marketing tasks.
1. Clixtell
Clixtell is a dominant tool in the list of digital marketing that allows businesses to record and track calls, watch their websites through their visitor’s eyes, and eliminate click fraud activity. Advanced call tracking tools show which campaigns, search keywords, and ads create conversations and calls.
Call analytics feature provides Google ads and Google analytics with call tracking information that will assist you to boost your profit. You can detect click fraud, monitor every visitor of your website, and make a safe PPC budget. This user-friendly application allows businesses to save their Google Ads budget by stopping click fraud activities. Get visual insights into your website visitors by using a website video recorder.
Features
- Website video recorder
- Click fraud protection
Pros
- Call tracking
- Call recording
Cons
- Need some enhancements
Pricing
- Pro: $15/month
Visit: Clixtell
2. ZIWO
ZIWO is a web-based call center application that helps agents to call their customers with ease. It connects virtual or real agents and provides virtual phone numbers. It offers the best calling and messaging rates for small and large organizations. It offers third party installations and contains an API structure to add your customized integrations.
Calling tracking, call whispering, and call masking are the popular tools of ZIWO. Besides, it offers mobile apps, end call surveys, autodialer, and web call back tools. This interesting application provides statistics of your customer’s calls, call transfer tool, and click to call option. Deploy this online contact center application to run your business in the cloud and talk with your clients.
Features
- CRM plugins
- End call survey
Pros
- Auto Dialer
- Call recording
Cons
- Enhancements in the configuration required
Pricing
- Trial: Free
- Pro: $109/agent/month
Visit: ZIWO
3. CloudTalk
CloudTalk offers a virtual phone system to help organizations to manage their customers remotely. The program assists customer service and sales teams to make calls remotely from their home. It offers an international phone number and virtual call center to maintain your local presence. It includes native integrations with great Business, Helpdesks, and CRM tools like Salesforce, Zendesk, Hubspot, and more.
You can track the performance of your agents using real-time analytics. Call center analytics helps to enhance communication with customers. Besides, you can make and get a call from your browser or using mobile apps. It offers a business phone system and an inbound call center.
Features
- Track calls
- Record calls
Pros
- CRM integrations
- Virtual phone environment
Cons
- Overpriced
Pricing
- Trial: Free
- Pro: $15/user/month
Visit: CloudTalk
4. Agile CRM
Agile CRM is a project management application, a product of Atlassian. It offers customizable scrum boards to help agile teams. Flexible Kanban boards help to deliver maximum output in minimum time. Connect with your team’s work, communicate with your stakeholders, and sketch out the big picture of your business’s performance.
Get unlimited reports with actionable insights to view the performance of your teams. You can bring information from other sources into this platform for better management. You can track calls of your team members and agents to monitor their performance. Besides, it offers custom filters, customizable workflows, rich APIs, development tool integrations, and mobile apps.
Features
- Call tracking
- Call recording
Pros
- Agile reporting
- Project management
Cons
- Need training videos
Pricing
- Free: $0
- Standard: $7
- Premium: $14
Visit: Agile CRM
5. EngageBay
EngageBay is an all-in-one sales and marketing CRM for large businesses. It offers multiple marketing tools like marketing automation, email marketing, landing page builder, template builder, lead generation tools, and much more. Make a relationship with customers using top features like appointment scheduling, deal pipeline, and contact management.
The set of sales features include project management, gamification, email tracking, and telephony. Major service tools are helpdesk, ticketing, knowledgebase, canned responses, and customer feedback forms. You can allow your sales agents to make calls and then record these calls to check the performance of your agents and check the behavior of clients.
Features
- Email marketing
- Lead generation tools
Pros
- Marketing automation
- Landing pages
Cons
- Can’t upload videos
Pricing
- Trial: Free
- Basic: $8.99/user/month
- Growth: $29.99/user/month
- Pro: $47.99/user/month
Visit: EngageBay
6. CallAction
CallAction is an advanced call tracking and recording application that provide intelligent automation to boost businesses. It is a simple platform for text, calls, and email leads to get more leads. The program performs repetitive and time-consuming tasks automatically as well as automates texts, calls, and emails. Use multiple communication channels to generate leads and improve lead conversion by a phone call or email lead.
You can create custom call lists to send text messages and making outbound calls. Work with powerful drip campaigns to automate your customer engagements. Besides, you can use API integrations to connect and track leads. Advanced call notifications help in capturing calls and messages.
Features
- Drip campaign system
- Sales dialer system
Pros
- Call capture system
- Call broadcast system
Cons
- Technical support is poor
Pricing
- Trial: Free
- Solo Starter: $115/month
- Solo Advanced: $224/month
- Team Pro: $499/month
- Enterprise: Contact the vendor
Visit: CallAction
7. Convirza
Convirza is an all-in-one cloud-based call tracking platform. Professionals can save unlimited call tracking numbers. It offers virtual calling numbers for sales and marketing for making virtual calls. You can track calls and optimize your leads using keywords, campaigns, and ads. Connecting call data is helpful for boost business. Intuitive call reporting assists you in maximizing marketing and campaign budgets.
Record agents call and give rewards to winning call agents. You can capture call conversations to improve customer and sales service. Besides, you can download tag calls, call recording, email, and comment on the recording. You can integrate this solution with other third parties CRM, Sales, and Marketing Tools to improve marketing effectiveness.
Features
- Call recording
- Call reporting
Pros
- Email notifications
- Call attribution
Cons
- Outdated UI
Pricing
- Trial: Free
- Starter: $29/month
- Professional: $199/month
- Advanced: Contact the vendor
Visit: Convirza
8. Ringba
Ringba is a business management and call tracking application created to push the limits of innovation. Call tracking feature helps you to manage your partners, automate your call flow, and load balance your calls in reality. Automate customer service processes, craft amazing customer experiences, and pre-qualify potential clients with IVR builder.
Work with revolutionary technology to improve Digital agency or pay per call network in a fast way. The program provides integration with popular call buyers to maximize your working experience and increase profitability. Get consumer insights to optimize your campaigns and personalizing the caller experience. This system offers real-time reporting and call management.
Features
- Call recording
- Call management
Pros
- Reporting
- Consumer insights
Cons
- Need more functionality in the app
Pricing
- Trial: Free
- Basic: $0
- Premium: $99/month
- Enterprise: Custom Price
Visit: Ringba
9. CallFire
CallFire is one of the advanced calling and texting applications that assist businesses to get more customers. Engage your customers by using phone calls and text reminders. Sned them alert notifications and personalized messages to develop customer relationships. It facilitates the user to track advertising performance, shorten collection cycles, and activate lead lists.
Professionals can purchase toll-free and local numbers for use in advertisements. He can track numbers to make effective campaigns. The user can work with a call tracking number to send text messages and get response through text. Use analytics reports to view advertisement performance.
Features
- SMS tracking
- Call tracking
Pros
- Analytics
- Get international numbers
Cons
- Customer support takes time
Pricing
- Trial: Free
- Lite: $99/month
- Startup: $199/month
- Grow: $299/month
- Pro: $599/month
Visit: CallFire
10. CALLN
CALLN is a feature-rich cloud-based platform that provides a complete list of tools to grow your business. It helps you to increase customer satisfaction and agent performance. It offers integrations for many leading solutions. You can insert this tool to your CRM, marketing, or sales platform to increase your productivity.
You can categorize your calls, tag calls automatically, and configure handsets at the group and individual levels. For better work experience, you can tag calls through predefined keystrokes. It allows you to start and pause the recording and send emails instantly. From the dashboard, you can get custom reports, scheduled reports, and an activity log for all recordings.
Features
- Advanced dashboard
- Custom reports
Pros
- Send emails
- Start and pause recording
Cons
- Not user friendly
Pricing
- Trial: Free
- Pro: $17/month
Visit: CALLN
The Bottom Line
Overall, these applications include all the tools helpful for recording calls and tracking details of clients. Most of the applications are offering third-party integrations. You can add these call tracking tools into other business management applications to grow your business.
Additionally, these applications help in sending text messaging and push notifications to customers. They provide analytics reports and documents to view the performance of sales and marketing agents.
