Customer Service is an essential part of any online business. Nowadays, every company is providing customer service support to its clients and customers. They try to solve their issues, get customer satisfaction, and convert new visitors to customers.
However, customer service is a difficult task, and a specific platform is required to manage all issues related to customer service.
What is Customer Service Software?
These are specific programs created to help large organizations for managing their customer-related tasks.
These applications try to make new customers, engage them using different techniques, and assist in selling products and services. From these platforms, you can provide 24/7 customer support to your clients.
Best Customer Service Software
Here is the list of Best Customer Service Software.
1. Freshdesk
Freshdesk is an entertaining application for customer management. This self-service solution is serving more than 150,000 businesses all over the world. You can create custom statuses for your workflow, manage and track incoming support tickets, and set deadlines for ticket response and resolution. Split multi-stage and complex issues into smaller child tickets for better management.
You can set up a functional center, tack, and record calls instantly. You can engage, retain, and support customers using instant chatting. You can manage your Twitter or Facebook page from a single place. You can generate field technician groups to boost first-time fix rates. Assign tasks, drag and drop assignments, and get a complete view of field team workload.
Features
- Scheduling dashboard
- Customer signature
Pros
- Time tracking
- Ticket dispatch
Cons
- Not user-friendly interface
Pricing
- Trial: Free
- Pro: $15/month
Visit: Freshdesk
2. LiveChat
LiveChat is a simple solution for connecting you with customers. Use AI chatbot automation and custom forms to qualify leads. You can track goals and sales to boost revenue. You can display your products and services in product cards to make better sales. Solve customer issues, get questions, and respond faster. It helps you to create leads, chat across channels, and generate help tickets.
Route chats quickly and greets customers. You can select items and send them to customers during the chat. Personalize view helps you to get complete details of your business progress instantly and get a list of your website visitors. Track live chat’s performance using the sales tracker and goals. You can track many chats and calculate the ROI of your chat using a sales tracker.
Features
- Sales tracker
- Goals
Pros
- Personalized view
- Filter
Cons
- High prices for small businesses
Pricing
- Free: $0
- Starter: $16/month
- Team: $33/month
- Business: $50/month
- Enterprise: Contact the vendor
Visit: LiveChat
3. HelpDesk
HelpDesk is a user-friendly customer service program that helps in increasing customer satisfaction, increasing brand recognition, and improving workflow. Use a single ticketing system to manage messages from customers and simplify customer support tasks. You can manage requests from web forms and incoming emails. Use specific filters to group tickets and make custom ticket lists. You can apply specific criteria to organize tickets.
For getting the whole team on board, you can provide access to everyone in the organization. Communicate with team members using automated assignment rules, multiple mailboxes, and private notes. You can insert messages in ticket threads and manage numerous email addresses. Recreate company structure and generate groups of agents for better workflows.
Features
- Automation and optimization
- Automated assignments
Pros
- New ticket notifications
- Canned responses
Cons
- Limited features
Pricing
- Free: $0
- Starter: $4/month
- Team: $19/month
- Enterprise: Contact the vendor
Visit: HelpDesk
4. Bitrix24
Bitrix24 is offering many free tools related to tasks and projects, internal communications, customer support, eCommerce, and client management. Get real-time collaboration tools like chat and video for effective team communication. It offers group, shared, and private calendars with invitations and scheduler. You can convert your emails into calendar events, tasks, or discussions instantly.
It provides features of Human resources management. Get unlimited user groups and workgroups and manage file sharing, online file storage, and documents. The program has a customizable Kanban board for projects and tasks and offers visual project management and printable Gantt charts. Create tasks from templates and recurring tasks automatically.
Features
- Project workgroups
- Lead management
Pros
- Pipeline management
- Sales automation
Cons
- Buggy sometimes
Pricing
- Free: $0
- Start+: $19/month
- CRM+: $55/month
- Project+: $55/month
- Standard: $75.24/month
- Professional: $151.24/month
Visit: Bitrix24
5. Acobot
Acobot is a fast customer service program that will engage visitors and convert them into paying customers. It helps visitors to find their required products, increase product views, and reduce bonuses. The application adds products to customers’ carts and helps them with product options. It reduces cart abandonment, boosts conversations, and encourage them to check out.
The application engages customers through emails and other channels and encourages them to buy something. It includes all eCommerce techniques to increase your sales workflow. It enhances lifetime customer value and the order values with upselling and cross-selling.
Features
- Fun shopping
- Fully automated
Pros
- Cross-selling & upselling
- Lead Generation
Cons
- Need more enhancements
Pricing
- Free: $0
- Pro: $20
Visit: Acobot
6. EngageBay
EngageBay is an advanced solution for sales, customer support, and marketing. Use live chats to convert visitors into customers and prioritize, track and solve customer support tickets. Perform manual and routine tasks automatically, track sales and sales pipelines, and organize email contacts to increase your sales. Use tools for email reports, service automation, and ticket management.
The application helps in deal management, appointment scheduling, sales automation, and 360 customer view. Email sequences, web analytics, marketing automation, and landing pages are the primary features of the system. Work with email marketing, marketing automation, and lead generation tools.
Features
- Contact management
- Appointment scheduling
Pros
- Sales automation
- Email sequences
Cons
- Limited landing page templates
Pricing
- Free: $0
- Basic: $8.99/user/month
- Growth: $29.99/user/month
- Pro: $47.99/user/month
Visit: EngageBay
7. Userlike
Userlike is a chatting software that converts visitors into long-term customers. It offers chatbots, customer messaging, website chat, and WhatsApp tools. Message Center is there to get all customer messages from different platforms. From the contact area, agents can view customer profiles and communicate with them separately.
It provides everything for a live chat like team collaboration, shared inbox, canned messages, and auto-translations. It solves common issues related to customer support for better customer satisfaction. The chat window has a beautiful design to provide brand experience to customers. It creates a customer profile automatically after getting an email address of a visitor.
Features
- Smart customer support
- CRM integrations
Pros
- Chat rating and feedback
- Chat survey
Cons
- Some annoying parts
Pricing
- Free: $0
- Team: $29/month
- Corporate: $99/month
- Business: $299/month
- Flex: Ask the vendor
Visit: Userlike
8. Zingtree
Zingtree provides a better way to create and maintain troubleshooters. Non-technical persons can create and maintain decision trees and publish them. Provide interactive self-help to customers and work with a simple style format for questions and answers. Use help tickets through chat, CRM, email, or HelpDesk for all questions and answers a customer requires.
Get valuable insights into the performance of product teams and improve your service or product. Convert your project into working code by drawing a flowchart using a Visual designer. It provides powerful reports to view the performance of Zingtree. You can get demographic data, examine traffic patterns, and check on performance specifics.
Features
- Easy to publish data
- Full transcripts
Pros
- Build decision trees
- Happier customers
Cons
- Glitchy
Pricing
- Agent Essential: $75/month
- Agent Pro: $150/month
- Process Management: $199/month
- Customer Self-Help: $79/month
Visit: Zingtree
9. Intercom
Intercom is an interesting cloud-based platform for making a connection with customers. The program helps with messaging for support, marketing, and sales. Live chat and chatbots capture the best deals and convert them. Use activation and onboarding messages to set up successful customers. Get rich insights and real-time tools for assisting customers and teams.
It offers a business messenger, customizable bots, and product tours. It will send automated answers to customers and assists in account-based marketing. Team Inbox is helpful for communication with team members. Customer data, live chat, and help center articles are there for more help.
Features
- Targeted messages
- Help center articles
Pros
- Apps + Integrations
- Customer support
Cons
- Difficult searching
Pricing
- Free: $0
- Start: $39/month
- Grow: $99/month
- Accelerate: $499/month
- Scale: $999/month
Visit: Intercom
10. AzureDesk
AzureDesk provides interesting methods to make your customer happy. You can customize this simplified helpdesk program according to your ticketing requirements. Use a ticket management system to provide solutions for customer issues. It offers Customer service support 24/7 to answers queries in your absence. It has integration with many applications like Slack, Jira, and more.
It supports unlimited email addresses and converts these email addresses into tickets. Get full details of your agents’ performance and customer interactions. Use a twitter style platform to mention your teammates in private notes. It also provides agent signatures and ticket tracking.
Features
- Solve tickets with team members
- Support center
Pros
- Unlimited mailbox
- Ticket management
Cons
- Need more features
Pricing
- Trial: Free
- Plus: $21/month/user
Visit: AzureDesk
The Verdict
Overall, these programs are providing the best tools for managing issues related to customers and clients. They provide complete insights into customers’ satisfaction and performance of team representatives.
They offer integration for business management tools to enhance the productivity of their systems. They create accounts of incoming visitors and
