Remote support software is a computer application that lets IT Users maintain contact with other devices or computers. This software is mostly used by the service providers who observe their client’s servers and workstations on daily basis.
IT management of large business entities uses remote support software to maintain and upgrade its system. Nowadays, there is no need for the visit of a technician for checking issues of computers because it can be done through virtual access of a cloud gateway.
If a problem is not identified, then the technician will have to visit. Mouse and keyboard inputs transfer information from one computer to another computer.
Remote Support Software is generally defined as the computer application that creates a link between the computers through the internet. A user can observe the screen of another computer, take its control, and performs many other functions. A user can access another computer anywhere, at any time.
There are different remote support software that are providing services with multiple benefits, for example, Zoho Assist, RemotePC, TeamViewer, AnyDesk, AeroAdmin, GoToMyPC, Ammyy, TightVNC, Splashtop, ShowMyPC, and many others.
What is Remote Support Software?
This software can be divided into two categories, unattended remote support and attended remote support.
If the features of this software are discussed, it has a remote control and screen sharing, annotations, file sharing, remote mobile device camera sharing, transfer session, unattended remote access, multi-monitor navigation, and a few others.
These features give some benefits like instant support, efficiency, cost-effectiveness, proactive system maintenance, client-friendly, less intrusive, and many others.
10 Best Remote Support Software for Windows, Mac, and Linux
Nowadays, a single software cannot complete the needs of the IT technician; therefore, there is a dire need for some other relevant software. So, a list of some best Remote Support Software for Windows, Mac, and Linux are given below.
1. Zoho Assist
Zoho Assist is a cloud-based remote support and access software that assists its users in providing support to their customers from any place. This process is done through web-based and on-demand remote support sessions.
It is unattended remote access that monitors other computers, laptops, mobile phones, and servers without any struggle. A few seconds are required to connect the computer of technician and customer. A free trial of this software is available, and a user just has to sign up.
Zoho Assist is suitable software for organizations that want to maintain contact with their customers or perform internal tasks. Due to this software, the IT staff of the organizations will be able to observe the screen and other features of their customers’ computers.
IT help desk is helpful in resolving all issues of the users, and they can contact anytime. If the features of this software are discussed, it has the best IT support, good customer support, information desk, file transfer, video and voice chat, multiple monitor support, and a few others.
- Best IT Support
- Good Customer Support
- Information Desk
- File Transfer
- Video and Voice Chat
- Multiple monitor Support
- It has Diagnostic Support Remotely Handled
- Easy Way to do Surveys
- Operational on All devices and Systems
- Recording of Remote Sessions
- It Lacks Knowledge Base
- Absence of Social media Connection
- No Performance Metrics
RemotePC is software that provides free remote access for Windows and Mac. It is one of the safest best remote support software because it gives access to another computer with the consensus of users.
A user can start this software by Log-in to Remote PC through a web browser and entering a personal password. If a user forgets the password key, it can be retrieved. A good option of password key is available in the log-in section for this purpose.
There are three main versions of this software that are Consumer, SoHo, and Team. The consumer is for personal use, while SoHo and team versions can connect up to 50 computers.
All these versions have different prices, but the Team version has a free trial for seven days. Completed work can be printed through this software.
If the features of this software are discussed, it has on-remote access, attended access, endpoint cloud backup, access via the web, platform-independent, security, scalability, file transfer, chat, the printing of documents, and a few others.
- File Transfer
- Chat Option
- Printing of Documents
- Drag and Drop System
- Attended Access
- On Remote Access
- Best Desk Chat
- Access from Anywhere
- Quick Installation
- Free Trial of Team Version
- Expensive from other Relevant Software
- Issues in Customer Services
- Sometimes becomes Slow
TeamViewer is a cloud-based platform that can access other devices from any place in the world. It can connect PCs, mobile phones, servers, robots, and others with high speed due to its global access network.
Webinars are conducted for the guidance of the customers about the use of this software. Like other similar software, it can also be divided into different categories for Single and multiple users. There are different prices for these categories, but a free version of this software is also available.
32-bit version and the 64-bit version can be downloaded from the official website, but a user can directly start this software from the browser. The best communication system is also present for the assistance of users, and they can ask a query.
If the features of this software are discussed, it has App connect, Remote terminal, trigger alarms, edge management, and many others. Proof of the best services of this software is that it has won the European Customer Centricity Award in 2021.
- Remote Terminal
- Trigger Alarms
- Edge Management
- Best Screen Sharing options
- Easy and Secure Transfer of Files
- Easy Installation
- Expensive License
- Issues in free Trial
- Business License is Vital for Screen Sharing
AnyDesk is software that can access other devices easily and at any time. It is one of the secure and fastest software in the world. Both free and paid versions of this software are available. The free version can be used for fourteen days, while the price for paid versions is $9.90 and $19.90.
The first one is for personal use, while the second is for the use of the team. Users will pay through banks or PayPal, and after paying, this software can be downloaded easily from the official website. There is no need for the renewal of the license because it will be done automatically every year.
A user can ask a query anytime due to a strong communication system. Data of a person or an organization is kept confidential; therefore, it is preferred by several people and organizations. If the features of this software are discussed, it has access and control, administration, customization, security, privacy, collaboration, best support, and a few others.
- Access and Control
- Effective Support System
- File Transferring
- Remote Control
- Access Permissions
- File Sharing
- Issues in Update System
- Issues on Mobile Devices
- Need for Improvement in Security policy
AeroAdmin is a small-sized file that can be saved on a USB, downloaded from a website, and launched on any other computer. This software can easily connect two computers simultaneously. A screen of the remote PC can be shared easily with other computers through this computer application.
AeroAdmin is supported in nine languages, and a user can select one of them. This software can be downloaded from the official website.
There are three versions of this software, which are Corporate, Business, and Pro have different prices. The price for these versions can be paid through banks. However, Corporate and Business versions can be used free of cost but with some limitations.
A user can ask a query anytime because a strong communication system is available. Besides this landline numbers can also assist the users. If the features of this software are discussed, it has multi-purposes solutions, auto-update, file transfer, session logs, and many others.
- Multi Purposes Solution
- Auto Update
- File Transfer
- Session Logs
- Users can Work from Home
- Free Availability
- Issues in Functionality
- Simple User Interface
- Issues in Communication System
- Issues in Connection
- Problems of Data Sharing
- Need for Improvement in Chat System
GoToMyPC is a web-based screen-sharing software that permits a person to get access to other computers. Due to the flexibility of this software, a user can work anytime or from any place in the world. A free version of this software is available for seven days.
Like other similar software, it can be divided into three types, for example, Personal, Pro, and Corporate. The first one is for personal while the remaining two are for commercial use. The Pro version is most popular among users because of some of the best attributes.
A user can ask a query through a chat system and landline numbers. This software can be used easily, and a user has to install it on the computer, connect with other devices, and it is ready for work.
If the features of this software are discussed, it has work productivity, a suitable security system, easy usage, reliability, best performance, fast set-up, and a few others.
- Fast Set-up
- Best Performance
- Easy Usage
- Best Security System
- Work Productivity
- Easy Installation and Connectivity
- Best Support System
- Affordable Price
- File Transferring
- Remote Connectivity
- Issues in Log-in Process
- Troubles in Installation
- No Discount for Small Business Organizations
Ammyy is software that lets its users share a remote desktop or control a server anytime through the internet. This connection is made within a few seconds. This software is being used for both personal and commercial purposes.
There is no need for installation because it can run online. Moreover, proper directions about the usage of this software are given on the official website for the guidance of users.
There are two versions of this software, starter, and premium corporate. It is also a multi-linguistic software, and users can select one of them. Security of the clients’ data is the first priority of this software because remote Support Software is also used by the military and other security organizations.
If the features of this software are discussed, it has a remote desktop without installation, remote server control, quick performance, voice chat, file manager, and many others.
- Remote Desktop without Installation
- Remote Server Control
- Fast Performance
- Voice Chat
- File Manager
- Help Desk
- Knowledge Base
- Phone Support
- Issues in Processing
- Need for permission of Remote User to Restart the Remote Workstation
- Security System should be Improved
- Unreliable for Router Server
TightVNC is software that allows its users to observe the desktop of other computers and control it with the help of input devices like a mouse and keyboard. This software can operate anytime or any place in the world. TightVNC can be downloaded from Google Play and App Store.
The latest version of this software has many other features. Because of the latest version, a user can get access to many computers simultaneously. Moreover, higher officials can observe the performance of their staff because they can access their computers.
Improvement of zoom and scrolling, ability to control major displays from primitive devices, and others are also included in the features of the latest version.
This software is only supported in the English language. If the features of this software are discussed, it has file transferring, support for video mirror driver, scaling of remote desktop, increased Web browser access, and a few others.
These features lead towards the advantages of free availability, easy installation, quick procession, reliability, and many others.
- File Transferring
- Support for Video Mirror Driver
- Scaling of Remote Desktop
- Increased Web Browser Access
- Free Availability
- Easy Installation
- Quick Procession
- Absence of end-to-end Encryption
- Need for Administrative Approval to do a Work
- Need for more Configuration
Splashtop is the best, fast, secure remote desktop app for accessing the Windows or Mac Computer with the assistance of an Android phone or tablet from anywhere and at any time. It is being used by more than 30 million users that are proof of its popularity.
There are two main versions of this software for both personal and professional users. A free trial of this software is also present but with some facilities. A user can pay for this software through an online banking system. Much relevant software has a monthly payment system, but a user has to pay annually for Splashtop.
More than 20 users can work through this software in a business organization. This software can be downloaded easily from the official website because the link is available. A person can contact this software for any guidance.
If the features of this software are discussed, it has device authentication, multi-level password security, screen auto-lock, session idle timeout, remote connection notification, and many others.
- Device Authentication
- Multi-level Password Security
- Screen Auto-lock
- Session Idle Timeout
- Remote Connection Notification
- Easy to Download
- Affordable price, only $50 Per Year
- File Transfer
- Best User Interface
- Sometimes has a Weak Connection
- No Browser Remote Access
- Issues in Wake Up function
ShowMyPC is software that provides easy and best remote PC access, remote support, screen sharing, and other collaboration tools. The help desk is present for the guidance of the users, and a user can contact anytime. Besides this, a landline is also present for the guidance of users.
When a person log-in this software after paying money, it will be ready for use. A user has to consider proper terms and conditions for the use of ShowMyPC. This software is multi-linguistic, and a user can select one of them.
If the features of this software are discussed, it has remote access, file transfer, screen sharing, access permissions, API, collaboration tools, mobile access, and a few others.
- Collaboration Tools
- Mobile Access
- Access Permission
- Screen Sharing
- File Transfer
- Remote Access
- Remote Access at the Time of Need
- Remote Meetings
- Remote View in the Browser
- Technical Support
- Recording Sessions for Paper Trials
- No Automatic Reconnect in Free Trial
- Absence of Branding in Lower Plans
- No Support for Mac
Remote Support Software is a computer application that assists its users in connecting with other devices or PC. It has removed the necessity for the physical appearance of a person to check another computer.
There are many relevant software, for example, Zoho Assist, RemotePC, TeamViewer, AnyDesk, AeroAdmin, GoToMyPC, Ammyy, TightVNC, Splashtop, ShowMyPC, and a few others. These all software have some common features like collaboration tools, mobile access, access permission, screen sharing, file transfer, remote access, device authentication, multi-level password security.
It also includes screen auto-lock, session idle timeout, remote connection notification, support for video mirror driver, scaling of remote desktop, increased web browser access, and many others.
There are also some advantages of these software, such as remote access at the time of need, remote meetings, remote View in the browser, technical support, recording sessions for paper trials, free availability, and a few others. So, remote support software will be helpful in connecting devices and performing other tasks.