Software

10 Best Live Chat Software

It is a customer service platform that allows its customer support team to interact with the customers directly through the website, social media and messaging apps, etc. It is mostly used to fulfill all the communication needs of the customers and modern companies.

It supports the operating system of Windows and Mac, and it includes the mobile support of iOS and Android. Its main purpose is to provide services to its customers. It is considered to be one of the top customer service providers in the world. By using this software, successful transactions and average order value are increased.

Most companies use it to increase their sale conversion rate and customer support. Customers will also be able to meet the sales representatives of the companies by using this software. It is easily integrated with Facebook, Google Analytics, Mail Chimp any many more. It includes a chat tool in it to solve the queries of the customers within minutes.

Sneak-peek tool is a built-in feature in LiveChat software that helps the customer support agents to see what the Client is typing and want to ask about the company. Four pricing models are involved in it Starter, Team, Business, and Enterprise.

Its starting price is $16.00 per month. The starter package is suitable for small businesses while in the Team package users will be able to get full-time team support. In Business and Enterprise packages 500 companies are involved in it and these companies include all the necessary features of the software.

What is Live Chat Software?

It is a powerful help desk software solution that can be used by any company in any industry. It is used on the company websites so that customers will be able to communicate with the service agents of the company at any time.

Service agents deal with their queries and respond to them within no time. It has a user-friendly interface and is easy to use and customize. By using this software, service agents will be able to provide the best ticket management to their clients.

10 Best Live Chat Software

Live Chat Software has many benefits but along with its benefits there also exist some shortfalls in it. To overcome these shortfalls of this software, many other alternatives are present in the market. Some of its best alternatives are discussed here in detail along with features, pros, and cons.

1. ChatBot

It is software that is used to design, build and deploy customer chatbots for marketing, sales, and support. It is created in minutes with the help of diverse templates, drag-drop new elements, and automate key tasks. It uses the AL algorithm in order to improve responses over time.

To build better relationships with the customers it designs smooth conversational experiences. It uses mixed text, images, and buttons to show off its products, brands, and services.

It supports one-click integration with different platforms like Facebook, Snapchat, WordPress, and LiveChat, etc. It also supports API integration, Webhooks, and Zapier application. It includes the drag-and-drop interface for the ease of its users.

Freelancers, Small businesses, Mid-Size Businesses, and Large Enterprises are its typical customers. It has a cloud-based deployment and follows the SaaS model. It does not provide the mobile support of Android and iOS. It offers its online training and its customer support is open 24/7.

Features

  • Live Chat
  • Slack Integration
  • Machine Learning
  • Ai Enabled Chatbot
  • Live Support Chat
  • Messaging

Pros

  • User-Friendly Interface
  • Lifesaver for Helpdesk Department
  • Support API Integration
  • Easily Integrated into LiveChat Software

Cons

  • Doesn’t Support Machine Learning Mechanic
  • Poor Customer Support
  • Delay Response

2. LiveAgent

It is a multi-channel customer support platform that is used to streamline all the communication channels through voice, email, live chat, Facebook, and Twitter. It is a popular Customer support App that is included in the category of Business and Commerce.

It has a powerful interface that is used to Answer Emails, Chats and Phone Calls, etc. It is rich with its 180+ support features. Automation, SLA, Ticketing, Email Piping, Voice Integration, Support Portal and many more all are included in the features of LiveAgent.

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Almost, 11 support agents are available 24/7 for customer support. It has the ability to integrate all the supporting channels into one platform. To connect unlimited brands in one app without extra charges it uses Multi-brand support.

By using the platform, customers will be able to get ticket support, custom form, and live chat in one place. Its starting price is $15.00 and it is best for Small businesses, Mid-Size businesses in E-commerce, Telecom, Insurance, and Enterprises, etc.

Features

  • Beat Maker
  • CRM
  • Voice Call
  • Gamification
  • Ticketing
  • Integrated Chat
  • Call Recording
  • Modern Live Chat

Pros

  • Custom form
  • Ticket System
  • Saves Time
  • Organized Mailbox
  • Mark the email as Urgent or Less Urgent

Cons

  • Doesn’t Support Web 2.0 for Custom Form
  • WhatsApp Integration
  • Connecting to SMPTP
  • Fine Chat Feature

3. Sendinblue

It is an email marketing software that helps users increase their businesses by making a strong relationship with customers. It can be done by sending emails, messages and targeting ads to attract their customers. It provides top-class services to its employees like contact management, multivariate testing and template management, etc.

It has a user-friendly interface and is available in six languages like English, Spanish, French, Italian, German, and Portuguese. It supports the integration of Microsoft Offices, WordPress and Shopify, etc.

It also integrates with list-building plugins like Privy, OptinMonster, and PlugMatter that help to easily display pop-ups on the exit internet and automatically send email to its account. Its free version is available on the internet for a period of one month and to use it further customers have to pay the subscription fee. Its starting price is $25.00 per month.

It is a cloud-based deployment software and supports the operating system of desktop Windows and Mac. It provides the mobile support of Android and iPhone.

Features

  • Email Deliverability
  • Email Tracking
  • Email Automation
  • SMS API
  • Marketing Automation

Pros

  • Facebook Integration
  • WordPress Integration
  • Fantastic Contact
  • User-Friendly Interface
  • Works Seamlessly on website

Cons

  • Doesn’t Support Search Marketing Feature
  • Only Supports Email Communication
  • Limited Integrations
  • Unclear Pricing
  • Bad Response Time

4. Chaport

It is multi-channel LiveChat and chatbot software that is used for all types of businesses include small businesses, mid-size businesses, and enterprises, etc. It helps these companies to communicate with the website visitors and satisfy them.

It is easy to install and is compatible with the website without affecting website load time. It is considered as a modern messenger that helps the customers to communicate with their friends and family etc. By using this software, users will be able to chat with customers from anywhere in the world.

It provides API integration to connect with 3000+ applications by using Zapier. Its installation process is simple and takes only 5 minutes to download on the computer. It also provides the facility to communicate with customers in real-time.

Its starting price is $15.00 per month. It is web-based deployment software and it provides the mobile supports of Android and iOS. It offers its training both live online and also in the form of documentation.

Features

  • Unified Integration
  • Viber Integration
  • Multi-Channel
  • Telegram Integration
  • Live Support Chat
  • Customer Service

Pros

  • User-Friendly Interface
  • Facebook Integration
  • Online Chat
  • Website Chat Widget
  • WordPress Integration

Cons

  • Limited Mobile App
  • Text File after Downloading
  • Deigning Issues
  • App Log in Issue

5. Olark

It is a LiveChat software that provides the easiest way to increase the sales of the company. It helps in solving all the issues and needs of the customer. It is placed at the bottom corner of every website as “Click Here to Chat”.

Customers do not just want the help they are always keen to know about the company and its specifications. It has a user-friendly interface that helps the service agents to communicate with the customers more effectively. It provides the facility of agent scheduling, persistent chatting, and co-browsing with the customers.

It is easily integrated with HubSpot, Groove, Zendesk, and HelpScout, etc. It allows its users to manage knowledge databases, online forms, and targeted visitors. By using this software, users will be able to manage short messages and transfers.

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It provides a free trial version for one month and then customers have to pay a subscription fee in order to use it further. Its starting price is $17.00. Its loyal customers are Small businesses, Mid-Size Businesses, and Large Enterprises.

Features

  • Live Support Chat
  • Online Chat
  • Instant Messaging
  • Offline Form
  • Shortcut messages

Pros

  • Live Chat with Customers
  • Customer Services
  • Location Services
  • User-Friendly Interface
  • Simple Communication

Cons

  • Robust Reporting
  • Doesn’t Support Screen-Sharing Feature
  • Doesn’t Allow List of Common Responses
  • Support one User Per seat only
  • Bad Slack Integration

6. Freshchat

It is messaging software that is used for all types of businesses. It helps in increasing the sale and provides the facility to engage with the customer needs on the website, mobile and social media. Its main features are integrated self-service, intelligent message routing, and sales bot, etc.

The Android and iOS application of Freshchat allows its team members to contact their visitors at any time and any place. It has a dynamic, excellent, and intuitive interface that allows its users to use it with ease and interest.

Its free version is available on the internet for a period of one month. Its starting price is $15.00. It is the first messaging product that focuses on support and engagement. It is a cloud and web-based deployment software that focuses on the SaaS model.

It supports the desktop operating system of Mac and Windows. It also provides the mobile support of Android and iOS. It offers training in the form of documentation and lives online.

Feature

  • Live Chat
  • Chat Bot
  • Slack Integration
  • Facebook Integration
  • Triggers
  • Zendesk Integration
  • Live Support Chat

Pros

  • User-Friendly Interface
  • Seamless Integration
  • Best Customer Support
  • Easy Data Analytics

Cons

  • High Subscription Fee
  • Slow Automation System
  • Poor Auto-Assignment and Auto-Close Service
  • Includes Heavy Load Apps

7. LivePerson

It is a Social Messaging platform that helps the salesperson to engage with customers on social media to increase sales and resolves all the customer issues through email and phone calls. It is best for Small Businesses, Mid-Size Businesses, Large Enterprises, and freelancers.

It also helps the employees that how to deal with the customers to increase sales and improve customer care through SMS, WhatsApp and Apple Business Chat, etc. It has a user-friendly interface that everyone will be able to use with interest and ease.

By using this software, users will be able to create a stream of automated conversations. Its Chat invitation basically depends upon the schedules, not on the demands of agents. It offers the best messaging BOT operations by partnering with IBM WATSON Live Engage. It includes Multi-tasking and different alerts and ways to inform its customers about the latest update.

It provides mobile support for Android and iOS and includes the SaaS model in it. It offers its training on webinars, Lives online, video, and in the form of documentation. For its customer support its phone service, chat, and email services are available 24/7.

Features

  • Intent Recognition
  • Multi-Channel Communication
  • Collaboration Tools
  • Chat Bot
  • Report Analysis
  • Customer Segmentation

Pros

  • Easy to pull and editable pre-programmable text.
  • Best for Web Chatting
  • Multi-Tasking at the Same Time
  • Flexible Communication
  • Convenient
  • Canned Responses
  • Saves Previous Chat from Same IP

Cons

  • Issues with Chrome and Safari Browser
  • Issues in Displaying Area of Current Page View
  • Handle only 6 Customers
  • Slow Program for Large Data

8. LiveChat

It is a customer support platform that is used to entertain the customer’s queries and helps increase the sale of the company. It brings a revolutionary in the E-commerce field as it easily solves all the problems of its customers in one click.

By using this application or software, salespeople will be able to give all the specifications to their customers regarding their product. Salespersons are able to get complete detail of the customer and then move forward.

It provides the services of customization, ticketing system, multi-channel support, security, and mobile application. Its free trial is available for 14 days after that customer has to pay the subscription fee to use it further.

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It supports the operating system of Windows and Mac and provides mobile support for Android and iOS. Its loyal customers are freelancers, Small Businesses. Mid-Size Businesses and Enterprises.

Features

  • Canned Responses
  • Email Automation
  • Chat Bot
  • Encrypted Chat
  • Online Chat
  • Helpdesk Ticketing

Pros

  • Agent Scheduling
  • Shortcut Messages
  • Co-Browsing
  • User-Friendly Interface

Cons

  • Problem Solving Issue
  • Slow Speed
  • Customer
  • Doesn’t support multiple accounts

9. Pure Chat

It is a LiveChat software that uses SMBs (Server Message Block) protocol in order to view who is visiting the website in real-time. Service Agents communicate with new visitors through desktop or mobile applications. It is mostly, used by small businesses to contact new customers.

Customers use the medium of Email, Phone, Twitter, and Google Map in order to contact the support team of the company. It is easy to use, set up, and customize at a very reasonable price as compared to others.

It offers an awesome messenger site with multiple products so that users will be able to use it like WordPress. It provides automatic sales workflow after integrating with Zapier, Google Analytics, and HubSpot, etc. Its loyal customers are Small Businesses, Mid-Size Businesses, and Freelancers, etc.

It supports the operating system of Windows and Mac. It also provides the mobile support of Android and does not allow iOS. It offers its training in the form of videos and documentation. For Customer Support, it uses the mediums of Chat, Email, Help Desk, and FAQs forum.

Features

  • Canned Response
  • Offline Form
  • Third-Party Integration
  • Visitor Tracking
  • Customizable Branding

Pros

  • User-Friendly Interface
  • Best Customer Support
  • Includes WordPress Plugin
  • Instant Notification
  • Instant access to a transcript of chatting head
  • Personal Chat Pages

Cons

  • Automatically Signed Out For Inactive Account.
  • Third-Party Website responds to Chats through Client Website
  • Hard to Setup Chat Logs that are attached with CRM
  • Limited Customization

10. Zendesk Chat

It is also a LiveChat software that allows the employees to communicate with its visitors online in real-time. It is also known as Zopim. It exists at the bottom of the website and is in the form of a chat bar. Visitors can contact the support team just by clicking on the widget.

It includes a number of features like a fully customized chat widget, smart offline mode, canned responses, file transfer, and chat transcript, etc. It is used as a powerful trigger in order to tag targeted visitors.

It supports its website in 54 languages and it provides its customer support 24/7. It is easily integrated with CRM like Salesforce and ZohoCRM etc. It provides the facility of creating a different group in order to organize customer support agents.

Its free trial is available for a period of one month and to use it further customers have to pay the subscription fee. Its starting price is $19.00 per month. It provides the mobile support of Android and iOS. It is a web and cloud-based deployment software and follows the SaaS model.

Features

  • Workflow Automation
  • Live Support Chat
  • Live Chat
  • Customer Service
  • Visitor Targeting
  • Offline Form

Pros

  • User-Friendly
  • Nice Functionality
  • Ticket Opening Capabilities
  • Chat Support
  • Phone Support Integration

Cons

  • Poor Customer Service
  • High Subscription Fee
  • Issues in API Integration
  • Poor Tracking and Reporting

Conclusion

In this article, LiveChat is discussed in detail. It is the customer service platform that helps live chat support, help desk, and web analytics functionalities. It provides its services 24/7 to its customers. It includes many benefits but along with its benefits there exist some shortfalls also.

It has the drawback of the limited amount of agents who deals with the customers. Its system becomes slow when traffic is increased on its website. To overcome such difficulties many other alternatives are available in the market.

Some of the alternatives are discussed here above along with its feature, pros, and cons. From the article, it is concluded that Chaport is best from all the other alternatives because of its instant customer support. By using this, the site does not get slow even with a large amount of traffic.