Dispatch is the task of assigning vehicles or employees to customers. Service Dispatch is a process in which services are provided to customers. Nowadays, most of the large companies are offering their services online through their websites or mobile apps. After getting orders from customers, they assign tasks to their employees or workers.
They track the performances of their field employees and get feedback from the customers after completion of the job. However, management of all tasks related to customers, services, or assigning field assignments is quite a difficult task.
What are Service Dispatch Software?
For managing all tasks related to service dispatch, some online solutions are present in the market. They take care of all dispatching tasks like route optimization, invoicing, and workflow. These programs are also providing customer service tools to engage customers and providing them with a better experience.
They can create reports to display business progress of different tasks and can perform tasks related to scheduling, billing, and invoicing.
Best Service Dispatch Software
Here is the list of Best Service Dispatch Software that are providing multiple solutions for service dispatch, inventory management, and workflows.
FieldEZ is a configurable field service management platform that offers multiple features to satisfy customers. It includes new solutions for office managers and field users. Managers can work with it to capture, track, and approve expenses. They can track assets, inventory, and spare parts. This application helps them regarding invoicing and payments and real-time scheduling. For field users, it is providing Android and iOS apps.
They can use it for routing and real-time location tracking. Secure chat helps them to share data with managers and peers. Besides, they manage selfie attendance and leave management from their mobile. Use it for data collection, repair and maintenance, surveys, lead management, and installation.
- Payments and Invoicing
- Job Scheduling
- Chat and Collaboration
- Asset management
- Need more reporting features
- Training simulator
- Pro: $15/user/month
2. AI Field Management
AI Field Management is an intelligent service dispatch solution that includes message translation tools. You can use it to manage up to 10,000 workers. Your workers can access it using multiple platforms like tablets, mobile, or laptops. The program enables users to share images and documents in real-time. The predictive management features to perform jobs with workers.
You can change its language if you have globally distributed working staff. Work with this application for work order management, contract management, job management, and technician management. This application will help you regarding inventory control, customer database, routing, service history tracking, and self-service portal.
- Job management
- Technician management
- Self Service portal
- Customer database
- Need more languages
- Trial: Free
- Ultimate Package: $4.99/month/user
Visit: Ai Field Management
3. ETAP Software
ETAP Software is a powerful Service Dispatch application helpful for the virtual test of operator actions. This operator training simulator creates a learning environment for the trainer and trainees. Besides, it helps users to evaluate real-world scenarios and validating the design. It improves loadibility and network security by simulating the impact of voltage instability.
You can set voltage proximity and stability limits. Besides, you can view Instability indices, sensitivity analysis, graphical plots, and results. Use Magnetization characteristics for simulation and validated & verified calculations. The program includes tools for performing DC and AC ar flash analysis. You can subscribe to ETAP news to get upcoming events, featured videos, and latest news.
- ARC Flash
- Transformer Inrush
- Voltage Stability
- Service Dispatch
- Few annoying things
Visit: ETAP Software
4. The Service Program
The Service Program is a fully compatible service business program that helps you to manage service business efficiently. It integrates with QuickBooks for better working with classes and sales representatives. The service management tool allows you to insert work order in the field or on PC, set up recurring processes like optimized route schedules, or annual filter changes.
You can view equipment, track repair history, and make custom lists of equipment. Additionally, view customer equipment, email or print transactions, and signature capture. For managing an organization, you can improve staff communications, track customer profitability, and manage routes. By working with advanced tools, you can improve customer retention and grow your business.
- Service management
- Equipment tracking
- Improved communications
- Router management
- Invoicing errors
- One Office User: $49.95/month
- Two Office Users: $69.95/month
- Three Office Users: %89.95/month
- Five Office Users: $109.95/month
- Ten Office Users: $199.95/month
Visit: The Service Program
ServiceBench is a business management system created for serious service professionals. This system connects, repair, warranty, and service industry. It helps manufacturers to provide quality service to your customers. It attracts customers by providing high-quality customer service. Multiple companies across different categories are using their solutions.
The application allows you to capture customer signature and site images. It also gives field techs with parts availability, directions, job details, and more. The program assists service managers to minimize cost, maximize efficiency, and provide excellent customer service. You can work with it for claims management, parts management, analytics, and service management.
- Parts Management
- Claims Management
- Service Management
- Dropdown menus
- Flat Price: $119/month
6. Service Assistant
Service Assistant is one of the best service dispatch application that helps you to get valuable information anywhere, anytime. It works as a customer relationship manager to streamline tasks and marketing activities, and schedule services. This application provides all details related to customers in a single dashboard and connects business owners with managers, customer data, office, and field staff.
Besides, a manager can insert payments from his mobile and adjusts customer accounts. A dedicated team is behind this program to guide you step by step. It offers cloud-based secure, safe, and reliable storage where you can save your database. You can get complete customer history like letters, emails, call log entries, and marketing campaigns. You can schedule many services and programs.
- Customer notifications
- Scheduling and routing
- Payment processing
- Customer information
- Reporting issues
Visit: Service Assistant
Pruvan is a process management application that facilitates companies to streamline operations. This system gets real-time field data by working with top process management tools. Real-time data will help you to make profitable decisions. Organizations can apply new procedures across external vendor networks and internal departments.
It offers tools to support development experts and project managers. Besides, it contains a customer care team to boost your business and best-in-class mobile app to streamline your processes from any mobile device. You can customize this program according to the needs of your organization. Besides, it will enhance your work experience and help you to automate your project tasks.
- Collect field data
- Customer care team
- Background checks
- Mobile apps
- Lack of customer service
- Basic Plan: Free
- Usage Plan: $2/project
- Device Plan: $35/device
vWork is a job scheduling application that can boost service reliability and mobile worker efficiency. It helps you to customize the tasks and workflows according to your need and drop tasks onto the worker’s schedule. You can automate repeating tasks like updates, customer alerts, reports, and invoices. It offers dashboards to view the progress of your tasks.
Besides, it provides tools for information management, route optimization, tagging. It gives multiple reports like deadline reports, custom reports, exceptions reports, and job reports. Besides, this application includes features for mobile workers like directions, broadcast dispatch, and proof of services. The remaining options are map view, surveys, branded customer portal, obligations management, and data security.
- Data security
- Health care
- Mobile workers guidance
- Customer portal
- Enterprise: Features based
9. Husky Intelligence
Huskey Intelligence is a simple application that helps you to increase your business and focus on customer experience. The application has the power to execute your service transparency, automate your service sales, and measure your customer experience. The program creates and sends suggestions and service reminders to your customers to engage them.
It enables you to create and apply high-quality service in documentation form. You can develop a better customer experience by getting customer feedback. This interesting tool automates multiple services like sales, estimates, services, invoicing, and route optimization. Work with it for time management, inventory management, service contracts, and customizable reports.
- Time management
- Alerts and workflows
- Inventory management
- Pro: $19/month
Visit: Husky Intelligence
ProBusiness Tools is a cloud-based service management solution for updating sales data, tracking sales, and reporting. It helps in scheduling and dispatching and allows you to track your employees. You can track performances by getting custom reports. In reports, you can insert data only you need for visualization. For inventory management, a user can track serialized and consumable items.
He can manage his sales, get real-time insights into sales, and check the status of accounts. A manager can schedules thousand of tasks daily or reschedule them. He will get a customizable calendar with flexible appointment availabilities. Recurring billing system assists him to set up billing plans as well as track your technicians and their performances.
- Technician tracking
- Recurring billing
- Reports and dashboards
- Inventory management
- Need more enhancements
- Demo: Free
- Pro: $40/user/month
These applications send push notifications and alerts to customers and get feedback from them. Customers can pay their service bills on the applications. They help managers to assign and schedule unlimited tasks and services. They can get account history, manage payment bills, and send invoices.
Most of the applications are offering popular third parties integrations to increase their performance. Mobile apps are also present for field workers to make them up-to-date about their tasks.